política de privacidad

Information We Collect

We collect information you provide directly when you create an account, place an order, or contact us.

Personal identifiers: name, email address, phone number, and shipping address
Payment information: billing details and transaction data processed securely by payment partners
Account data: login credentials, preferences, and purchase history
Communication data: messages, feedback, and support requests

We also automatically collect technical and usage information such as IP address, browser type, device details, and on-site activity through cookies and similar technologies.

How We Use Information

We process personal data only for defined and legitimate purposes.

Order fulfillment: process payments, ship products, and provide invoices
Customer support: respond to questions and resolve issues
Account management: maintain your profile and settings
Marketing: send relevant offers where consent or legal basis exists
Analytics: improve website performance, product selection, and user experience
Legal compliance: meet tax, accounting, fraud-prevention, and regulatory obligations

We do not sell personal information to third parties.

Legal Bases for Processing

Where required under applicable law, including GDPR, we rely on one or more legal bases:

Contractual necessity: to process and deliver your orders
Legitimate interests: to improve services, secure our platform, and prevent fraud
Legal obligations: to comply with applicable laws and requests from authorities
Consent: for specific activities such as marketing communications where legally required

When consent is the basis, you may withdraw consent at any time without affecting prior lawful processing.

Data Sharing and Disclosure

We may share data with trusted service providers only when necessary to operate our business.

Payment processors: to authorize and complete transactions
Logistics and shipping partners: to deliver your orders
Technology and analytics providers: to host, secure, and improve our services
Communication providers: to send transactional and marketing messages

These providers are contractually required to protect your data and process it only under our instructions.

We may also disclose information where required by law, court order, or to protect rights, safety, and legal claims.

Data Security and Retention

We apply appropriate technical and organizational safeguards to protect personal data against unauthorized access, loss, alteration, and disclosure.

Encrypted transmission using SSL/TLS
Restricted internal access to personal data
Security monitoring and periodic control measures
Use of providers that follow recognized security standards

We retain personal data only as long as necessary for the purposes described in this policy and to satisfy legal, tax, and accounting obligations.

No online system is completely risk-free, but we continuously improve our controls to reduce risk and protect your information.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete information
Request deletion where legal grounds apply
Object to or restrict certain processing
Request portability of data you provided to us
Withdraw consent for marketing communications
Lodge a complaint with a competent data protection authority

To exercise your rights, contact us using the details below. We will respond within the timeframes required by applicable law.

Contact and Updates

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updated versions are published on this page with a revised date.

If you have questions about this Privacy Policy or our data practices, contact us: